Secretary

Hour House in Charleston, IL, is seeking to hire a Secretary, this position is the front line, first contact for people seeking Substance Use Disorder treatment services. The Secretary answers the phone, greets walk in customers and other professionals, routes the customer to the appropriate professional staff and schedules appointments. The Secretary will perform clerical duties such as data entry, filing, scanning and some typing. The secretary will be trained to perform Client Record Review functions. 

Responsibilities and Duties

Front desk/reception for multi-line phone system, assess needs of customers and direct to appropriate staff, take clear concise messages, schedule appointment in electronic medical record system, perform Client Record Review functions on electronic medical records, generate reports of Client Record findings, adhere to strict privacy/confidentiality standards and maintain professional boundaries. Assist professional staff with insurance authorizations and other duties. 

Qualifications and Skills

Associate's Degree (AA) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Must have excellent customer service and communication skills. Ability to maintain confidentiality at all times. Knowledge of Microsoft Word and Excel. Ability to organize, multi-task, and pay close attention to details. Dedication to being a productive member of the clerical support team. 

 People with a criminal record are encouraged to apply.

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person, Monday-Friday from 8 AM to 5 PM

Why Join Hour House?
Be part of a committed team working to make a positive impact in our communities. We offer a supportive work culture and the opportunity to contribute to a long-standing organization that values integrity, compassion, and service.

Hour House is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.