Secretary

The Secretary is the front line, first contact for people seeking Substance Use Disorder treatment services. The Secretary answers the phone, greets walk in customers and other professionals, routes the customer to the appropriate professional staff and schedules appointments. They will perform clerical duties such as data entry, filing, scanning and some typing. 

Responsibilities and Duties

Front desk/reception for multi-line phone system, assess needs of customers and direct to appropriate staff, take clear concise messages, schedule appointment in electronic medical record system, perform Utilization Review functions on electronic medical records, generate reports of UR findings, adhere to strict privacy/confidentiality standards and maintain professional boundaries. Assist professional staff with insurance authorizations and other duties.

Qualifications and Skills

Excellent customer service and oral communication skills, Knowledge of Word/Excel. Ability to organize and pay close attention to details. Ability to multitask. Dedication to being a productive member of the clerical support team. Ability to maintain confidentiality at all times.

Pay: From $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person, Charleston, IL 

Why Join Hour House?
Be part of a committed team working to make a positive impact in our communities. We offer a supportive work culture and the opportunity to contribute to a long-standing organization that values integrity, compassion, and service.